Shipping Policy

At OutstandingPost, we are committed to getting your custom shoes to you in the best condition and on time. Below is the outline of our shipping policy to ensure you have all the information you need before making a purchase.

1. Order Processing Time

Since each pair of shoes is custom-made to your order, please allow us 1-3 business days to prepare your items for shipping. We strive to ensure that your order is processed as quickly as possible and that we maintain the highest quality standards during the manufacturing process.

2. Shipping Time

After processing, the estimated delivery time for your order is between 10-15 business days for most locations. This timeline may vary depending on the delivery address and current postal service conditions.

3. Shipping Methods

We offer standard international shipping to the North American region. The specific shipping carrier will be chosen based on your location. Once your order has shipped, you will receive a tracking number to follow the progress of your package.

4. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address. We offer affordable rates to ensure you get the best value for your purchase.

5. Address Accuracy

To avoid delays, please ensure that your shipping address is correct at the time of checkout. If you notice an error in the address after placing your order, please contact us immediately at [email protected] to amend it before your order is shipped. We are not responsible for shipping issues due to incorrect addresses provided by the customer.

6. Customs and Duties

All international orders may be subject to customs processing and additional charges, including import duties and taxes. These charges are the responsibility of the customer and will be determined at the time of delivery by the local customs authorities.

7. Shipping Delays

While we make every effort to meet our delivery estimates, delays caused by weather, customs, or shipping carrier issues are outside of our control. We recommend tracking your shipment regularly and contacting us if you have any concerns regarding delays.

8. Lost or Stolen Packages

If your package is lost or stolen after delivery, please contact the carrier directly. OutstandingPost is not responsible for lost or stolen packages once the delivery has been completed, and a tracking confirmation has been issued.

9. Returns and Exchanges

For details on returns and exchanges, please refer to our Refund Policy.

10. Contact Us

If you have any further questions regarding shipping, feel free to reach out to our customer service team via email at [email protected]. We’re here to assist you!